Terms of use
CAREFULLY READ THE FOLLOWING PROCEDURES FOR MAKING PURCHASES ON THIS WEBSITE.
USING THE WEBSITE
To use the www.starfrit.com (and its affiliated brands) website, you must expressly accept with no changes the terms and conditions that follow.
Atlantic Promotions Inc. reserves the right to revise, change, complete and/or modify these terms and conditions entirely at its discretion, for whatever reason, without having to advise anyone whosoever other than posting them on the www.starfrit.com (and its affiliated brands) website.
We suggest you reread this section regularly to note any changes that may occur.
The current website and its contents are the property of Atlantic Promotions Inc. (hereinafter “API”) and was created for your information and personal use.
PROTECTION OF PERSONAL INFORMATION (see privacy policy)
PURCHASE AND RETURN POLICY
RETAIL PRICES POSTED
Prices are subject to change without notice; the price you pay is the price indicated at the time you order.
Although we are very careful regarding the product information on our website, errors (e.g., price, description, etc.) may occur. API RESERVES THE RIGHT TO CORRECT SUCH ERRORS WITH NO OBLIGATION TO DELIVER THE MERCHANDISE ACCORDING TO CONDITIONS POSTED BY ERROR.
If such a situation were to occur, rest assured that the erroneous information would be corrected as soon as possible and communicated to you if you have already ordered the article.
Generally, your order will be processed and ready for delivery within five working days after receipt. This time may vary during peak periods, such as the Holiday rush.
Therefore, please allow five days for the processing of your order in addition to the delivery time.
DELIVERY OF YOUR ORDER
Generally, deliveries are made by Canada Post. We have selected this delivery company, well known for its reliability, in order to serve you in the shortest time possible, whatever the region or province of delivery.
Depending on the address, your order will be delivered with four to eight days of making your purchase. In many cases, delivery is even faster.
However, delivery may take longer during statutory holidays or in circumstances beyond the control of API or Canada Post or any other intermediary involved in the delivery of your order.
DELIVERY CHARGES
The handling and delivery charges for your order are clearly indicated at the checkout when you make your purchase.
API has an agreement with the delivery company in order to keep consumer costs to a minimum.
RETURN POLICY FOR ON-LINE PURCHASES
If you’re not satisfied with an item, simply return it in its original condition and packaging within 30 days of reception and we’ll issue a refund, less shipping and handling charges.
Refund will be applied once the item has been received and accepted by our Client Services department.
In order to process the refund faster, please ensure to contact our client services either by email or over the phone before returning the goods.
Please also ensure that the product is being sent in its original condition, i.e. unused, with its original packaging and properly packed for the return to prevent damage to the goods. Any damage occurring from improper packaging during transport will not be covered by any of our policies.
Please note that this policy does not apply to items that have been used.
Procedure to follow to return merchandise:
The merchandise must be returned in its original packaging.
You must include a printed copy of the email confirmation received at the time of purchase.
Clearly identify on the printed email received at the time of purchase the Universal Product Code (UPC) barcode on the packaging of the product you are returning.
Be sure all the parts, accessories and manuals provided with the product are in the return package.
Clearly print your name, address, telephone numbers and/or email address so we can contact you easily if necessary.
Insert the printed email and all information required in the package and wrap it appropriately.
Send to:
Web Customer Service
770 boulevard Guimond
Longueuil, QC J4G 1V6
Upon receipt, allow two to five working days for your account to be credited for the price of the item returned, or for the exchange to be processed according to your indications. You will be advised of the transaction by email.
NOTE: HANDLING AND DELIVERY CHARGES CANNOT BE REIMBURSED. Only the price of the item and taxes are reimbursed. YOU MUST ASSUME THE SHIPPING COSTS FOR RETURNING MERCHANDISE.
ATLANTIC PROMOTIONS INC. CANNOT BE HELD RESPONSIBLE FOR THE LOSS, THEFT OF OR DAMAGES TO MERCHANDISE RETURNED BY THE SUPPLIER YOU HAVE SELECTED.
Be sure to send your package by a reliable delivery service.
If you have any questions regarding the Return Policy, call 1 800 361-6232 or email API at information@starfrit.com.
We will be pleased to help you.
PAYMENT METHOD
Payment by credit card is the only payment possible for on-line purchases. We accept VISA and MASTERCARD.
Thank you for your interest in our products and enjoy shopping!
To Contact Us
For any question about our website or products, etc.:
By email: information@starfrit.com
By telephone: 1 800 361-6232
Our Customer Service department is open from 9 a.m. to 4:30 p.m. ET, Monday to Friday, except for statutory holidays.
Visit our warehouse store at 770 boulevard Guimond in Longueuil, Québec, J4G 1V6, open from 9 a.m. to 4:30 p.m. ET, Monday to Friday.
Please note the store remains open from noon to 1 p.m. for your convenience.
To contact our web hoster:
Our website is hosted with Site 5, you can find their website at: http://www.site5.com/